Best help desk remote control software




















In those editions, others can remote into the computer as described above. Something else to remember is that Remote Desktop will kick a user off if they're logged in when someone connects to that user's account remotely. This is vastly different from every other program in this list—all the others can remote in to a user account while the user is still actively using the computer.

UltraVNC works a bit like Remote Utilities, where a server and viewer is installed on two PCs, and the viewer is used to control the server. At installation, you're asked if you wish to install the Server , Viewer , or both. Install the Server on the PC you wish to connect to. You can install Server as a system service so it's always running. This is the ideal option so you can always make a connection to it with the client software.

To make a connection with the Server , you must install the Viewer portion during setup. After configuring port forwarding in your router, you'll be able to access the host computer from anywhere with an internet connection—either via a mobile device that supports VNC connections, a PC with the Viewer installed, or an internet browser.

All you need is the Server's IP address to make the connection. UltraVNC supports file transfers, text chat, clipboard sharing, and can even boot and connect to the server in Safe Mode. The download page is a little confusing—first select the most recent version of the software, and then choose the bit or bit setup file that will work with your edition of Windows.

Windows 11, 10, 8, and 7 users can install and use this software. This is another completely portable remote access program. The computer that will be controlled by the client simply needs to share their ID and password with the other computer. For the computer that will be performing the remote access, press Connect and enter the host's ID and password. The tabs at the top of the program let you open multiple connections at once.

Once you're connected to the other computer, you can send files to and from them and communicate over text or using your voice. Passwords are generated automatically, but you can also choose your own to make it easier to remember. The program is compatible with Windows 11, 10, 8, Vista, and 7, as well as Windows Server , , and Might limit connection time or address book entries because there are also paid versions of the program.

AnyDesk is a remote desktop program that you can run portably or install like a regular program. Launch it on the PC you want to connect to and record the 9-digit number, or custom alias if one is set up.

On another computer, run AnyDesk and then enter the host's Remote Desk ID or alias in the Remote Address section of the program, and wait for the host to accept the connection. You can also connect to the host from AnyDesk's web client. If unattended access is set up, the client doesn't need to wait for the host to accept the connection. The program auto-updates and can enter full-screen mode, create a balance between quality and speed of the connection, transfer files and sound, sync the clipboard, record the remote session, run keyboard shortcuts, take screenshots of the remote computer, and restart the host computer.

AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support. Just open the portable program and share your IP address or the given ID with someone else. This is how the client computer will know how to connect to the host. You can choose View only or Remote Control before you connect, and then just select Connect to request remote control.

When the host computer confirms the connection, you can start controlling the computer and share clipboard text. It's great that AeroAdmin is absolutely free for both personal and commercial use, but it's too bad there isn't a chat option included, and really too bad that you can't transfer files. It can be installed on bit and bit versions of Windows 11, 10, 8, 7, and XP.

Iperius Remote is one of the easiest to use remote desktop programs with some awesome features like a robust file transfer tool and chat application. It also lets you connect to a computer remotely with their mobile app.

Open the program and select Allow connections to see your password. Share that and the ID next to it with the client so that they can connect to the computer. Enter the host computer's ID into the second text box, press Connect , and then enter the password when you see the password prompt.

This free remote access program is perfect for on-demand access. You and the other person can download and start using Iperius Remote in just a minute or two. The program interface is extremely simple and easy to understand. If you want more control you can open the settings to enable continuous access, a custom password, a proxy, etc. Supported operating systems include bit and bit versions of Windows 10, 8, 7, Vista, and XP, as well as Windows Server , , , and Zoho Assist is yet another remote access tool that has a free edition for both personal and commercial use.

You can share screens and files, and chat remotely with the other user through a unique session ID and password. You can copy the ID and password manually, share a unique URL with the client, or just enter their email address to have the connection info emailed to them.

The host also needs to download a small tool so that the client can remotely access in order to control the computer. Once the host computer is fully set up and ready to go, the client needs to access the Join Screen Sharing Session page and enter the ID and password of the client computer. Or, if the host shared the information over email or the URL, then, of course, the client can just use that information to connect to the host. By default, the client doesn't have full control rights, only viewing permissions.

Some other features included in this program are clipboard sharing, a pause button for the host, and an annotation tool so that the host and client can draw on the screen.

The Zoho Assist free plan supports only five unattended computers and one concurrent session. For more features, you can order the Standard, Professional, or Enterprise edition. The free Quick Assist remote access program is easy to understand and doesn't require a download because it's built-in to Windows 11 and Search for it through the Start menu, or browse the Windows Accessories Start menu folder, to open the program.

Type into the text box the 6-digit code that the client's computer generated, and then select Share screen. There are services on this list that are only available for Windows. The console has a tabbed interface, so you can open connections to many remote computers at once. As it is an open-source system, you can also download the code and adapt it to your own requirements.

It is hard to go past Dameware and N-able Take Control as dedicated tools for achieving full control over a network full of remote workstations.

The fastest remote desktop software can be hampered by poor connections or overloaded CPUs on the host or the agent device. Be careful when reading the sales copy on websites selling remote desktop software because nearly all of them claim to be the fastest in the industry.

In practice, sufficient speeds to provide almost instant response times can be achieved with any commercial remote desktop software. Our research reveals that the top five remote desktop tools for remote assistance are:.

Any internet-connected application can create security weaknesses if it's not properly configured or kept up to date. Apply all available protection measures, such as 2FA, and update the software whenever a patch becomes available to keep TeamViewer secure. A terminal emulator opens up a session on a remote server.

This usually involves giving access to an authorized user on that remote server through an account that has already been allocated to that person. A terminal emulator also usually just gives access to the command prompt on the remote device.

A remote desktop system serves the desktop environment to the user. This diverts the image usually sent to a screen attached to the computer to the computer that runs the remote desktop controlling software.

However, it is also available for Macs. So, you can install this service on your Mac and remotely access a Windows computer. There are many remote desktop packages that run on Windows. Microsoft Remote Desktop is the obvious choice because it is already available within the operating system.

However, probably the best system that you could opt for would be Dameware Remote Everywhere. Terrible article mostly focused on free trials, which by definition is NOT free. Best part was a suggestion by one of the commenters not the author of this article. It is very sadly when the article lists only the well-known products. This site uses Akismet to reduce spam. Learn how your comment data is processed. Comparitech uses cookies. More info. Menu Close. We are reader supported and may receive a commission when you make purchases using the links on our site.

Need to remote access your work computer while telecommuting? Or log in to network devices to solve technical issues and deploy software? We show you the best free remote desktop software available. Stephen Cooper. This system is also available as on-premises software for installation on Windows and Windows Server. Two options for business with a day free trial. TeamViewer A widely-used paid remote desktop system that is free to use for private individuals.

Chrome Remote Desktop A straightforward, easy-to-access remote desktop system that runs through a Google Chrome browser. Microsoft Remote Desktop Free utility provided by Microsoft that enables remote desktop access to devices running Windows. How does a remote desktop work? Remote desktop software has two components.

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling th Freshdesk simplifies customer support by centralizing all customer interactions into a single, affordable, Web-based solution.

Phone calls, emails, Web chats and even social media outreach is fully supported in this solution Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, vide IT FrontRunners IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.

IT features include mul Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledg NinjaOne FrontRunners With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive plat Pulseway FrontRunners Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources.

The solution supports multi-deployment architecture, allowing the user Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries.

It provides a central console for managing IT operations including handling complaints, ticketing, aud Take Control. N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools.

With sup Remote Support and Meetings. Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, meetings and demonstrations. TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support.

The tool supports webcams for ind ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It all RemoteToPC is a remote access management solution that helps IT organizations of all sizes monitor applications and devices to provide support services and training to clients.

The platform comes with a notification system, which RemoteCall is a remote support solution that helps businesses streamline processes related to screen capturing, remote reboot, file sharing, and more from within a unified platform. It lets staff members conduct video or voice cal Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share.

Acquire equips you with the tools to r SecureLink is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. For example, you can handle complicated tasks from a laptop by connecting remotely to a more powerful computer. In the this article, we've briefly covered our top ten best remote desktop applications to help you choose the right one for your needs. It uses cloud technology to deliver class-leading remote access solutions through an intuitive web application and native desktop and mobile apps.

It also includes collaboration features such as voice chat. On top of this, RemotePC is highly secure, scalable, and affordable. A day free trial is available with all plans. Cloud-based Zoho Assist is one of our favorite remote access tools because it enables you to access almost any device. It provides specialized remote support and unattended access plans designed to streamline workflow processes.

More advanced features can also be accessed, with higher-end plans. Splashtop is a versatile remote computer access program with a range of impressive features, including a user-friendly interface and impressive security. Splashtop comes in a number of specialized forms.

Prices for Splashtop Business Access enables remote access to a specified number of computers. Remote Support plans cater for up to 25 computers, and SOS on-demand support is the highest end plan. Parallels Access is designed for remote computer access from mobile devices. It does support computer—computer connections, but the majority of its features are mobile-centered. Reasonable prices make it one of the more affordable options on this list. One of our favorite things about Parallels Access is its tidy user interface.

Rather than simply showing your desktop screen on a mobile device, like most of its competitors do, it presents a modified, mobile-friendly version. Overall, this program is a great choice for those who want to remotely access their computer from a mobile device.

It is a little expensive, but it comes with a great range of tools designed for enterprise users. Plans cater for two remote connections and a day free trial is available. If you need more connections, you can simply upgrade to a higher plan. Note, though, that its performance can be a little slow at times. ConnectWise Control provides highly specialized remote access solutions targeted at specific users.



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