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Options Expand search to include surrounding areas Exclude properties under offer Only show properties open for inspection Only show properties for auction. Cancel Search. For Sale For Lease Sold. Manage Smarter Now. Meet our team. View latest home trends. Powerful Automation Powerful automation features such as Email-to-ticket conversion, triggered events, Active Directory synchronization, Service Level Agreement automation and a powerful workflow and process designer and engine will allow you to handle any business scenario.

HelpMaster is designed for an IT Helpdesk -. HelpMaster is designed for Service Desk -. HelpMaster is designed for Process and Workflow Orchestration -. HelpMaster is designed for an Facilities Management -. PRD Software has clients around the world, ranging from multi-national companies, to small business and start-ups.

Whatever the industry, all business have a basic need to log, track, manage and report on issues, client matters and staff workload. Our smaller clients love the affordability of our licensing model and the rich feature set that HelpMaster delivers, whilst our larger clients find a capable and mature product that helps them address their helpdesk and ITSM needs. Our design philosophy is to create software that looks good, is easy and intuitive to use, and offer outstanding functionality.

We believe that a business application should serve the needs of the users, the business and their clients, not the needs or design of the developers. This means that PRD Software won't take development shortcuts just because a particular feature or technology is cumbersome, complex or technically challenging.

In short, we believe that if you can think of a feature that would be useful, we can build it and implement it into our applications. That's our approach to development and our commitment to you.

PRD Software maintains a public list of enhancements, bugs reports, suggestions, criticisms and other feedback about our products from the end-users. This valued information is used in planing for future product development and releases. At PRD Software we encourage all such feedback and welcome the opportunity to discuss your requirements.

At the time of the first release of HelpMaster in , there was a gaping hole in the help desk software market that needed to be filled.

PRD Software realized at that time that there was no reasonably priced, Windows-based help desk software that offered a user-friendly interface, email capabilities and a solid workflow design.

Most of the systems of that time and so many still today were overpriced, overly complex, had poorly designed graphical user interfaces and required dedicated servers, administrators, coders and SQL knowledge. That's why we developed HelpMaster. HelpMaster was designed to provide small to medium enterprises with a fully functional, powerful and friendly helpdesk package that is affordable and usable. Today HelpMaster is being used successfully around the world in many industries and business applications.

HelpMaster has also been awarded a national development award for outstanding business software.



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