Set up mobile devices. Office updates. Upgrade to the latest version. Troubleshoot and uninstall. To redeem a new purchase Step 1 : Go to www. To install or reinstall Office If you see the error This product key has already been used when you enter your product key on www. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. If you have multiple email accounts, check the email account that you provided when you purchased Office online. Here's how to view your product key if you purchased Office from Digital River :. Go the Digital River download information page. Select Find my product key and enter the information requested to download software or get your product key.
Go to www. In the upper right-hand corner, select Sign in and enter the user ID and password you used to buy Office.
After you sign in, select your name in the upper right-hand corner, and then select Order History. Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key this doesn't actually install Office. Note that this product key won't match the product key shown in My Office Account. This is normal. If Office came in a box, card, or disc, look for the product key on the card or on the packaging that came with Office.
If the product key isn't there, read the instructions on the package. You might be directed to go to Office. You can no longer redeem the character alpha-numeric PIN shown on the product key card to retrieve your product key. You need this product key to install Office If you never redeemed the alpha-numeric PIN and don't have a product key, you won't be able to complete the installation and activation. If you do have the key and need install help, see Install Office and Activate Office If Office came with your PC, Mac, Laptop, or tablet, look for the product key on the Certificate of Authenticity that came with your computer.
Tip: You may have one certificate of authenticity for Windows and another for Office. If you lost your product key but have a valid proof of purchase, see Contact support about your product key at the bottom of this page.
Microsoft support may be able replace your product key or provide other options. If you believe the product key has been lost, stolen, or misplaced and you simply would like to purchase a newer version of Office, you can go to Buy Office to see your purchase options.
Expand a section below to find product key information for other versions, troubleshooting help, and other useful information. There are several reasons why you might get an error after entering a product key.
For example, the product key may have been mistyped or a product key for a different product might have been used. Are you entering a product key for another Microsoft product? Most Microsoft products use a character product key. Here are some common things that can happen:. You can also enter the product key at www.
To locate your product key online, see Get your HUP product key. If you're using a volume license version of Office Professional Plus at work, you'll need to contact your admin for a product key. For help, see Renew Microsoft for home. For help, see Activate Office. No, you don't. We can help if you forgot your Microsoft account or password.
To learn how, see Change your Office product key. You can also switch your Office license if you buy a different version of Office. To learn how, see Switch your Office license. No, your product key isn't displayed online see exception below. You should sign in using the Microsoft account that you used to buy and download this version of Office.
For help, see Get your HUP product key. This is normal. They are two different types of keys, even though they use the same format. To buy a brand new copy of Office, or start a new Microsoft subscription, you can buy an Office product key card from a retailer. You can also buy a digital download directly from the Microsoft Store at www. You'll receive a product key if you buy a one-time purchase Office or individual Office apps, but you won't need or receive a product key for Microsoft If Office is prompting you for a product key, and you want to buy a product key to activate Office, it's better to uninstall your current version of Office and then buy and install a new version of Office from the Microsoft Store.
This way you can be sure that Office will activate successfully. Buy or try Microsoft If you're shopping for Office product keys elsewhere, we recommend that you review our tips for safer shopping to make sure you're buying genuine Microsoft software.
Be sure to read the tip called Beware of Product Keys Sold Separately if you want to buy a product key online.
If you buy a product key online and it doesn't work or stops working, see My Office product key isn't working. If you damaged your product key, but have a valid proof of purchase, Microsoft support may be able to replace your product key or provide other options. Contact Microsoft support for assistance. If you believe the product key has been lost, stolen, or misplaced and you simply would like to buy a newer version of Office, you can click the button below to compare prices and options and to make your purchase.
If you're shopping for Office elsewhere, we recommend that you review our tips for safer shopping to make sure you're buying genuine Microsoft software. If you see an error message when you redeem your product key at Office. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Table of contents. Office install. How to install Office.
Redeem or activate. Office product keys. Activate Office. Install other apps. Set up mobile devices.
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